Privacy Policy

At TwinSparkTech, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1Scope and Consent

This policy applies to all users of our main website (twinsparktech.online) and our College Predictor tool. By using our services, you consent to the data practices described in this policy.

2Information We Collect

Personal Information

• Contact Information: Name, email address
• Account Information: Profile photo (via Google login), user preferences
• Academic Information: Exam rank/percentile, college preferences, academic history
• Payment Information: Processed securely via Razorpay (we do not store sensitive card details)

Automatically Collected Information

• Usage Data: App interactions, pages viewed, features used, timestamp logs
• Device Information: IP address, browser type, device type, operating system
• Location Data: General location based on IP address for analytics purposes

3How We Use Your Information

We use your information for the following purposes:

Purpose	Legal Basis
To provide and maintain our services	Performance of contract
To create and manage your account	Performance of contract
To generate personalized predictions	Legitimate interest
To process payments	Performance of contract
To communicate with you about updates, security alerts, etc.	Legitimate interest
To improve our services and develop new features	Legitimate interest
To prevent fraud and ensure security	Legitimate interest

4Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website and services (Firebase, Razorpay, Umami analytics), all under strict data protection agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Protection of Rights: To protect the rights, property, or safety of TwinSparkTech, our users, or others

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5Data Storage and Security

Your data is stored securely in Firebase (Google Cloud Platform) with appropriate technical and organizational measures to protect it against unauthorized or unlawful processing, accidental loss, destruction, or damage.

We implement security measures including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account information: Retained while your account is active and for 30 days after deletion request
• Usage data: Retained for 12 months for analytics purposes
• Payment information: Retained as required by financial regulations (typically 7 years)

7Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account settings
• Deletion: You can request deletion of your personal information
• Objection: You can object to certain processing activities
• Restriction: You can request restriction of processing in certain circumstances
• Data Portability: You can request a structured, machine-readable copy of your data
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise these rights, please contact us at twinsparktech@gmail.com. We will respond to your request within 30 days.

You can also manage your cookie preferences through your browser settings.

8Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

• Essential Cookies: Required for the operation of our website
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality Cookies: Enable us to personalize content and remember your preferences

We use privacy-first analytics via Umami which respects Do Not Track signals and doesn't use persistent cookies for tracking.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9Children's Privacy

Our service is not intended for users under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

10International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for these transfers.

11Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We will also provide notice via email and/or a prominent notice on our service prior to the change becoming effective.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of India. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.

13Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: twinsparktech@gmail.com
• By visiting this page on our website: Contact Us